Your privacy matters to us
When you visit our website, contact us or use our services, we may process personal data relating to you. We believe it is important that this information is handled carefully and responsibly. This Privacy Policy explains what personal data Florigo processes, why we process it, how long we retain it and what rights you have.
This Privacy Policy applies to the Florigo website and to personal data processed in connection with our products, services and business activities.
1. Who is responsible for your personal data?
Florigo is the controller responsible for the processing of personal data described in this Privacy Policy.
Florigo
Middellandse Zee 9
3446 CG Woerden
The Netherlands
Telephone: +31 (0)348 475 555
If you have any questions about this Privacy Policy or about how we process your personal data, please contact us using the contact details provided on our website.
The personal data we process depends on how you interact with Florigo. We may process the following categories of personal data:
We only collect personal data that is relevant and necessary for the purpose for which it is processed.
We process personal data for a number of purposes. Depending on your relationship and interaction with Florigo, these may include the following:
Contact and enquiries
If you contact us, we process your details in order to respond to your enquiry and communicate with you.
Quotations and contracts
If you request a quotation or become a customer, we process personal data in order to prepare a quotation, enter into and perform agreements, and provide our products and services.
Customer service
We may use your personal data to provide support and answer questions about our products and services.
Administration
We process personal data for business administration, invoicing, accounting and compliance with our financial and statutory obligations.
Marketing and newsletters
Where permitted by law, we may use your contact details to keep you informed about our products, services, developments and activities. Where consent is required, we will ask for it in advance. You can opt out of marketing communications at any time.
Website improvement
We may analyse information about the use of our website to understand how it performs and to improve the website, user experience and our services.
Security
We may process technical data to protect our website and systems and to prevent fraud, misuse and other unauthorised or harmful activity.
Under the General Data Protection Regulation (GDPR), personal data may only be processed where there is a valid legal basis for doing so. Florigo processes personal data on one or more of the following legal bases:
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
We do not retain personal data for longer than is necessary for the purpose for which it was collected, unless we are required by law to retain it for a longer period.
The applicable retention period depends on the type of personal data and the purpose for which it is processed.
Information that forms part of our financial and tax records is retained for the period required by applicable law. Information relating to contact requests and enquiries is retained for as long as reasonably necessary to deal with and follow up the request.
Personal data used for marketing purposes is retained for as long as necessary for the relevant purpose, or until you unsubscribe or object to the use of your data for marketing.
Florigo does not sell your personal data to third parties.
We may share personal data with service providers and other third parties where this is necessary for our business operations or to provide our services. These may include providers of:
Where a third party processes personal data on our behalf, we enter into appropriate arrangements where required to safeguard the security and confidentiality of that data.
We may also disclose personal data where we are required to do so by law or by a competent authority.
Some of the service providers we use may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place in accordance with the GDPR. These may include an adequacy decision by the European Commission or the use of approved Standard Contractual Clauses and, where necessary, supplementary safeguards.
Our website may use cookies and similar technologies. Cookies are small files that can be stored on your computer, tablet or smartphone when you visit a website.
Essential cookies
These cookies are necessary for the website to function properly. As a rule, consent is not required for cookies that are strictly necessary.
Analytics cookies
These cookies help us understand how our website is used and how it performs. Depending on the technology and configuration used, your consent may be required.
Marketing and tracking cookies
These cookies may be used to track visitors across websites and, for example, to display more relevant advertising. Where consent is required, we only place or activate these cookies after you have given your consent.
When you first visit our website, you may be given the opportunity to choose which non-essential cookies you wish to allow. You can change your preferences or withdraw your consent at a later date through the available cookie settings.
Further information about the cookies and similar technologies actually used on our website, including their providers, purposes and retention periods, may be provided in our Cookie Policy and/or cookie settings.
Florigo does not make decisions that produce legal effects concerning you, or similarly significantly affect you, solely on the basis of automated processing, unless this is permitted by law and we have specifically informed you about it.
11. How do we protect your personal data?
Under the GDPR, you have a number of rights in relation to your personal data. Depending on the circumstances, you may have the right to:
If you wish to exercise any of these rights, please contact us using the contact details provided on our website.
We may ask you for additional information where this is reasonably necessary to verify your identity. We do not routinely require a full copy of your identity document.
We will normally respond to your request within one month. Where a request is complex or we receive a large number of requests, the GDPR allows this period to be extended. If an extension is necessary, we will inform you.
If we process your personal data for direct marketing purposes, you have the right to object to that processing at any time.
Our electronic newsletters and marketing emails include a way to unsubscribe. Once you have opted out, we will no longer use your personal data for the relevant marketing purpose unless another valid legal basis applies.
If you have a complaint about the way Florigo processes your personal data, we encourage you to contact us first so that we can investigate and address your concerns.
You also have the right to lodge a complaint with the competent data protection supervisory authority. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
